Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you register for an account, enroll in courses, or contact our support team. This includes your name, email address, phone number, billing information, and any details you share in course discussions.

We also automatically collect certain information through your use of our platform, such as device identifiers, IP addresses, browser type, and pages visited. This data helps us improve site functionality and personalize your experience.

2. How We Use Your Information

Your personal information is used to deliver our knitting courses, process payments, send important communications about your enrollment, and provide customer support. We analyze usage patterns to enhance our courses and features.

We never sell your personal data. We may share aggregated statistics that do not identify individual users.

3. Cookies and Tracking

Fineshore Loom uses essential cookies to maintain your login session and remember preferences. We also use optional analytics cookies to understand traffic and engagement.

You can manage your cookie preferences at any time via the cookie banner at the bottom of the page or through your browser settings.

4. Your Rights and Choices

• Access, correct, or delete your personal data at any time by contacting us.
• Opt out of marketing emails using the unsubscribe link in every message.
• Request deletion of your account and all associated course progress.
• Request a copy of the data we hold about you in a portable format.

5. Data Security

We employ industry-standard technical and organizational measures to protect your information, including encryption, secure servers, and regular audits. While we strive for maximum protection, no online service is 100% secure.

6. International Data Transfers

Your data may be processed in the United States and other jurisdictions where our service providers operate. All transfers are protected by appropriate safeguards.

7. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the effective date clearly shown. Material changes will also be announced by email.